Refund policy

Rhode Factory – 7-Day Return, Refund & Exchange Policy

At Rhode Factory

, your happiness matters to us. If your order doesn’t meet expectations, we offer a 7-day return, refund, and exchange policy designed to give you confidence when shopping with us.

✅ Eligibility for Returns & Exchanges

  • You may request a return or exchange within 7 days of receiving your order.

  • Items must be:

    • Unused, unopened, and in original packaging.

    • Undamaged and unaltered (no scratches, stains, or broken seals).

    • Accompanied with a receipt or order number.

🚫 Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following cannot be returned or exchanged:

  • Skincare, cosmetics, and personal care products once opened/used.

  • Jewelry or accessories damaged after delivery.

  • Sale, discounted, or clearance items marked as Final Sale.

🔄 Exchange Policy

  • If you receive the wrong product, size, shade, or a damaged item, we will provide a free exchange within 7 days.

  • Exchanges are subject to product availability.

  • If the item you want is out of stock, you may choose a refund or store credit instead.

💰 Refund Policy

  • Refunds are only issued after our team inspects and approves the returned item.

  • Refund methods:

    • Bank Transfer / Easypaisa / JazzCash (for prepaid orders).

    • Store Credit / Voucher (for COD orders or if preferred).

  • Refund processing time: 5–7 working days after return approval.

📦 How to Request a Return or Exchange

  1. Contact our support team within 7 days of receiving your order:

  2. Provide your order number, product details, and reason for return/exchange.

  3. Our team will arrange courier pickup or guide you on sending the item back.

  4. Once received and inspected, we will notify you about the status of your refund or exchange.